Job Title: Support Engineer, ELS
Scheme: Telecoms Recruitment
Organisation/Client: a Global Telecommunications Company
Recruiter: Phillips Consulting Limited
Note: This position is a three-month contract position and is renewable subject to availability and performance.
Functional Role: – Recieves "ticket calls" from front office entities – Quickly responds and acts in order to solve the problem in the shorter time – Analyses the issue and provides best solution path (time and actions) – Implements solution solving the technical issues (may requiered customer interactions/involvment) – Manages technical and trouble shooting tools – Interacts with other support entities involved to solve the problems – Provides guidance for service restoration. – Gives On call and on site support
Human Skill Requirements: Communication (English), use of IS/IT, Cultural Awareness, Leadership, Negotiation, Teamwork
Professional Skill Requirements: – Deep knowledge of TACS,GSM, UMTS networks IT products and solution with specific focus to the following areas: – Switch & Core Network (AXE-APZ/APT, IOG/APG40) – Fixed Access (Engine Access Ramp, XDSL, ATM, ISDN) – Open System (Jambala, Prepaid, SMS-C, VMS-C) – Telecom Management (CNOSS, RANOS, XM, PM, NTM, MMS, Faude systems, BGW) – Datacom (AXD, GPRS, Tigris, Cello) – Knowledge of operative systems as UNIX, WINDOWS, – Knowledge of SYBASE/ORACLE databases.
Specific Competence:
Example:
-TACS,GSM, UMTS networks IT products and solution – AXE-APZ/APT, IOG/APG40 – Engine Access Ramp, XDSL, ATM, ISDN
-Jambala, Prepaid, SMS-C, VMS-C – CNOSS, RANOS, XM, PM, NTM, MMS, Faude systems, BGW – AXD, GPRS, Tigris, Cello – UNIX/WINDOWS operative system
-SYBASE/ORACLE databases
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