Job Title: Quality Assurance
Job ID: 5311175
Location: Nigeria
Organisation: A Leading Nigerian Bank – Nigeria
Job Description:
• Set up and manage a framework for regular monitoring of CS personnel performance and ensure that TATs are achieved
• Evaluating and troubleshooting the department
• Ensure good performance of strategies
• Supervise development of CS portal to ensure quality and compliance with CS strategies
• Manage quality assurance and performance management of all units of the department.
Desired Skills & Experience:
• Minimum of Bachelor's degree
• Minimum relevant banking experience;4 years.
• Minimum non-banking but related experience; 6 years.
• Core Knowledge on Banking operations, policies and procedures
• Interpersonal and communication skills
• People management
• IT and computer appreciation
• Attentive to detail
• Diplomacy
• Initiative
• High aptitude
• Strategic management
• Complexity management
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