Job Title: Customer Service Engineer
Job Location: Lagos, Nigeria
Organisation: Movirtu Limited
Sector: Electronics and Telecommunications
Responsibilities:
• Under the supervision of the Head of Customer Engineering the On Site Engineer is responsible as part of the support team for installation and Level 1 & Level 2 support for deployed Movirtu solutions.
• Take charge of installation, debugging and commissioning of Movirtu solutions, either remotely or on customer's site.
• As part of operations team, and working with R&D team provide software installation services on site.
• Provide Level 1 and Level 2 technical support to customer. Log trouble tickets, basic debugging, report back to customer. Escalate faults to Level 3 support as required, either internal R&D team, or external partners and hardware vendors. Track faults to ensure deployed solution meet SLA. Technical hands-on mentality to perform Level 1 & Level 2 support without direct supervision.
• Conduct Acceptance Test with customers and provide quick responses to customer's technical enquiries.
• Deliver daily, weekly and monthly reports on request.
• On call, out of hours, as per SLA for technical troubleshooting, performance and stability of the delivered solutions.
• Any other duties deemed necessary to meet corporate objectives.
Qualifications:
• Bachelors Degree (Electronic Engineering, Telecom Communications Engineering, Computer Science or related).
• 3-6 years experience in telecom industry working with voice services in GSM mobile telecom networks. Protocols (SS7, ISUP, CAMEL and/or MAP).
• 3 years experience of working with Linux, SQL RDBMS, both at command level, and open source software.
• 1-2 years experience in value added services, number portability, roaming services in GSM mobile networks
• 2 years experience and knowledge of HLR signal flow
Requirements:
• Strong Work Ethic an core values (honesty and integrity)
• Detail-oriented
• Excellent communication and interpersonal skills; ability to develop relationships internal and externally
• Strong customer facing skills
• Excellent organization and time management skills
• Adaptability to work in multi-cultural environment as part of international teams.
• Analytical minded, good learning ability, initiative and flexibility.
• Flexible and ability to travel and work on customer site for extended periods of time.
Deadline: 27th April, 2013.
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