[attach=1] MARA-ISON is part of the MARA Group which is a billion dollar enterprise. Its IT Services division has been in Africa for over 14 years. The following jobs currently exist at MARA-ISON Technologies:
Job Title: Value Added Service Application Support - Specialist (Level 2)
EXPERIENCE
3-4 years of experience in providing L1/L2 support in Telecom domain and with at least 2-4 years experience in supporting Telecom VAS software products/applications.
QUALIFICATIONS
Graduate/ BE / MCA or Equivalent
DESIRED PROFILE
• Advanced knowledge of Telecom , Networking and UNIX Administration , Problem debugging/isolation skills for applications/DBs /Interfaces.
• Vendor co-ordination and conflict mgmt skills, Documentation.
• Shift operations planning and co-ordination , Reporting & Presentations.
• Write well constructed shell scripts with functional routines.
• Deal with customers in a professional & courteous manner which keeps them informed and offers value on a daily basis.
• Sound understanding of VAS Services , Call flows , GSM , SS7 , clustering solutions.
• Understand the impact of particular processes along with what processes should be running on a server & how they should be configured.
• Solid understanding of storage, including SAN attached & local storage.
• Thorough understanding of monitoring and reporting tools.
• Provides assistance to team members to achieve individual and team tasks.
• Demonstrates self assurance in own actions, judgments and capabilities.
• Work together with external technical groups in order to resolve customer issues effectively.
• Actively troubleshoot monitoring and reporting issues.
• Excellent communication skills - Written & Oral.
METHOD OF APPLICATION
Application is submitted online. If you are interested in and qualified for this position, please use the link below to submit your application:
Mara Ison Technologies Job Portal (http://www.mara-ison.com/job/index.php?d=detail&lang=english&reqid=19&desig=Value_Added_Service_Application_Support_-_Specialist_(Level_2)
Deadline: Not Stated.