Job Title: Senior Engineer, Circuit Switch and Value Added Service
Job Location: Abuja, NIGERIA
Organisation: Etisalat Nigeria
Job Summary:
• Operate, maintain and administer VAS platforms/ systems to ensure 24/ 7 availability and stability
• Work closely with vendors in the testing, implementation and maintenance of services as required by the business (commercial and marketing requirements)
Principal Functions:
• Implement measures to ensure 99.9% network availability of CS VAS nodes
• Perform comprehensive analyses of faults and failures on CS VAS nodes to determine root causes and conduct corrective actions for permanent resolution in a timely manner
• Ensure all CS VAS equipment and services are properly operated and well maintained
• Collaborate in configuration management to ensure proper implementation
• Analyze daily generated alarms and error logs
• Interface with service vendors on CS VAS-related activities
• Work closely with other stakeholders such as the Products & Services, Customer Care and Network Planning teams to deliver quality VAS
• Perform other duties as assigned by Manager-CS VAS
Educational Requirements:
• Bachelor's degree or HND in Electrical, Electronics, Communications, or Computer Engineering
• Postgraduate/ professional qualifications in related fields will be an added advantage
Experience, Skills & Competencies:
• At least 4 years directly relevant post-NYSC work experience working in VAS domain
• Ideal candidate must be able to demonstrate:
• Strong customer-focus skills
• Excellent communication skills
• Good understanding of VAS call flows and connectivity with external networks
• Good knowledge of CS VAS and hands-on experience with VAS platforms such as: SMSC and SMSGW, CRBT, VMSC, Voice SMS, USSDC, IVR, MCN, OTA services and SS7
• Solid experience in UNIX and LINUX
• Good knowledge of RDMS such as Oracle, DB2 and MySQL
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