(http://www.theinfostride.com/forum/index.php?action=dlattach;topic=12586.0;attach=430;image) Bharti Airtel limited is a leading global telecommunications company with operations in 19 countries across Asia and Africa. Bharti Airtel a parent company to Airtel Nigeria, who acquired Zain Nigeria, is currently recruiting for the following position(s):
Job Title: Team Lead, Retentions
Job Code: 5010
Job Purpose:
To drive, monitor, deliver the prepaid revenue earning customer base targets for the business by maximizing customer retentions and leveraging all consumer insights for increasing customer life cycle on network
Key Accountabilities:
1. Deliver prepaid REC base
2. Product Management
3. Analysis and review
4. Build a capable and motivated and high performance team
Financial Dimensions
- REC base absolute nos.
- % REC base to total system base
- REC net ads
- System Churn %, Value churn %
- HNI REC loss/ HNI churn
- REC win back %
- REC loss %
Educational Qualifications & Functional / Technical Skills:
• Bachelors in Computer Science or Engineering or Masters in Computer Applications
• Masters in Business Administration would be preferred additional qualification MBA in Marketing or Postgraduate degree with specialization in Marketing
Relevant Experience (Type of experience and minimum number of years):
• 10 years of work experience work Experience with at least 6 years of relevant experience in Telecom.
• Of these atleast 4 years should be in telecom prepaid marketing.
• A minimum of 3 years in Management role with having direct on co. roll reportees.
• Sound understanding of prepaid customer life cycle management/ retention processes
• Extensive knowledge of prepaid telecom workflows to ensure effective development of financial and product business cases, review and management of customer life cycle and retentions
• Understanding and experience in Telecom consumer analytics and how to apply the same in product/ process/ program development
Other Requirements (Behavioural etc.):
• Strong analytical skills able to draw conclusions from data, management information and trends
• Ability to respond to unstructured business situations with a clear analysis, strategy and action planning.
• Assertive and clarity of thought
• High levels of commitment
• Entrepreneurial & Business acumen
• Innovation
• Strong technical aptitude & IT savvy
• Strong communication skills: written and oral
• Good interpersonal skills and ability to work with cross functional teams
• Teamwork & Collaboration with stakeholder
• Project Management Skills
• Inductive Reasoning & Fluency of Ideas
• Highly Result Oriented believes in teamwork
• Customer centric approach
Apply here: Work with us (http://www.ng.airtel.com/Workwithus.aspx).