Job Title: Retail Operations Manager
Reference ID: REQ 0516
Recruiter: Datum Recruitment Services
Summary (Retail Operations Job – Jobs in Nigeria):
To deliver operations P&L through product, ambience, service while driving productivity across stores in the area
Our client is a large retail operations into Consumer Durables/ Consumer electronics
Experience: Min: 5 Year(s) Max: 10 Year(s)
Location: Nigeria
Education: Any Graduate Level Program
Industry Type: Consumer Durables
Functional Area : Sales & Business Development
Role: Branch Manager
Desired Candidate Profile:
• Should have 5-10 Yrs of Experience in handling Retail Operations
• Should have handled Multi Store Operations Profile.
• Multi Store Operations Experience is Mandatory for This role.
Job Description
KEY RESPONSIBILITIES
• Sales and commercial performance of the stores in the area
• Maximize sales and profitability
• Formulate and implement store strategies
• Control costs within budgetary guidelines
• Control and monitor expenses through efficient operation
• Align each resources effort to support the store in delivering profits and ensuring good brand image
Market focus;
• Identify market share in the area and study competition visit markets and thru networks for malls, rentals
• Promote awareness of local trading patterns, environment, competitor activities
• Store Operations standards and management
• Maintain the best retail standards as per the market positioning of the brand
• Ensure all stores are legally compliant
• Execution of SOPs for new and existing stores
• Involve right functional resource for specific activities
• Monitor and effectively deploy staffing levels across the stores and make a bench plan
• Identify seasonal promos, implement marketing promotions as per guidelines, maximize returns from promotions
• Provide inputs to the marketing team on the marketing calendar for the quarter
• Plan and organize for merchandise
Stock management;
• Perpetual inventory and global stock! count to control shrinkages
• Prepare for new store launches in advance
• Execute new store openings as per the calendar
• Monitor store administration through weekly meetings and store visits
• Monthly business review with the team
• Give periodic feedback on products to buyer; participate in planogram review
People management;
• Participate in selection decisions of new employees
• Ensure induction of new recruits and implement Buddy training system
• Ensure discipline and updation of staffing rosters
• Conduct appraisals and benchmark salaries
• Groom people through training sessions
• Conduct welfare activities and design incentive programs
• Handle grievances
Customer service;
• Use tools such as feedback books, mystery shopping and comments on the web for collecting feedback
• Review customer feedback to improve efficiency
• Monitor high level of service standards through store visits and surprise visits
• Ensure all customer complaints are resolved on time
Organization: A large and diversified group with strong presence in Africa
Company Profile: Our client is a large retail operations into Consumer Durables/ Consumer electronics
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