Job Title: Customer Relations Manager
Location: Nigeria
Client: A Leading Operator in the Hospitality and Airline Industry
Recruiter: Quo Magnis Limited
Responsibilities:
• Formulate and implement customer service policies and procedures; recommend improvements in service procedures
• Establish and implement strategies for improvement of customer service, productivity and profitability
• Develop and implement customer service policies and procedures
• Ensure the consistent achievement of customer service levels and standards
• plan, prioritize and delegate work tasks to ensure proper functioning of the department review customer complaints, track customer complaint resolution, handle complex and customer service issues
• Conduct customer satisfaction surveys.
• Analyse customer service related information and evaluate the results to choose the best resolutions and alternatives to customer service challenges, and to identify opportunities to improve customer service
Skills specifications:
• B.Sc./HND in job in in a relevant field from an accredited institution
• Minimum of 7 -10 years of full-time experience in the role
• Minimum of 5 year working years experience at managerial level
Deadline: 8th May, 2013.
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