Job Title: General Manager
Location: Lagos, Nigeria
Recruiter: Skill Enhancement Centre (SENCE) Limited / SENCE World
Job Level: Senior level
Job Reference Code: SE/05/GM
Job Description: Our client is a uniquely themed Lounge/Bar in Lagos seeking to fill the following position of a General Manager.
The job responsibilities are as listed below:
• Develop an innovative and attractive concept for the lounge/bar to ensure a consistent stream of customers.
• Drive the objective of increasing customer database.
• Develop excellent customer service process and ensure conformity by all staff.
• Develop a culture of actively seeking feedback from customers on a regular basis, get to know the regular guests and acknowledge and reward repeat customers.
• Ensure strict control of stock through the management of wastages, correct practice and procedure behind the bar and on the floor.
• Ensure that in house control systems/audit requirements are adhered to.
• Closely examine all management accounts, daily and weekly operating controls, key performance indicators and composite figures in order to assess company performance.
• Manage monthly stock-takes and review results and variances with relevant departments.
• To support the recruitment and selection employees to the agreed staffing levels using cost effective recruitment methods.
• To ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work and provide a clear handover during shift changes to ensure that each shift is reviewed and handovers/briefings are carried out.
• Assisting in management/running of staff meetings, ensuring the team are fully briefed and action points are recorded and achieved
• Support the delivery and measurement of promotional activities, including staff incentives
Job Requirements:
• A minimum of a good 1st degree in any of the social sciences
• 5+ years' experience as an Operations Manager in a bar or similar organization.
• Excellent leadership skills
• Excellent Administrative skill
• Ability to manage people
• A good understanding of cost management
• Ability to work long hours
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