Job Title: Engineer, Quality of Service
Job Location: Abuja, NIGERIA
Organisation: Etisalat Nigeria
Job Summary: Implement quality of service management plans (including resources, systems, timescales and financials) within the framework of Etisalat Nigeria's annual business plan and long-term strategic objectives
Principal Functions:
• Maintain systems to establish standards relating to activities and products
• Maintain systems to measure performance against established standards
• Assist to monitor performance (in relevant areas) according to agreed standards and take necessary action to communicate/ advise according to performance levels
• Assist in monitoring, communicating and applying standards created/ maintained by external bodies and integrating such standards within internal quality management systems
• Assist in ensuring implementation of the necessary communication strategy aimed at increasing awareness and improvement in resolution of quality issues across all departments
• Assist in reporting as necessary on changes in standards and on performance against standards
• Follow up with customers? complaints with the relevant departments until issues are resolved and customers satisfied
Educational Requirements:
• Bachelor's degree or HND in Electrical/ Electronic/ Communications/ Computer Engineering or any other relevant discipline
• Relevant postgraduate and/or professional qualifications/ certifications will be an added advantage
Experience, Skills & Competencies:
• Between one (1) and two (2) years? directly-relevant post-NYSC work experience in mobile telecommunications systems, preferably in quality, performance and/ or planning
• Ideal candidate must also be able to demonstrate:
• Strong technical, analytical and documentation skills
• Good problem solving skills
• Strong knowledge of MS Office (Word, Excel, PowerPoint)
• Good knowledge of 2G and 3G technologies
• Excellent communication and reporting skills
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