Job Title: Customer Care Representative
Job Location: Nigeria
Recruiter: Dukwe and the 21 Pillars for Global Development Equity
Description:
• Serves customers by providing product and service information; resolving product and service problems.
• Attracts potential customers by answering product and service questions.
• Suggesting information about other products and services.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
Skills and Requirements:
• interpersonal skills, communication skills – verbal and written
• listening skills
• Good communication skills
• Have an interest in helping people
• Like working as part of a team
• Well-presented, polite and tactful
• Can handle complaints in a calm manner
• Have good IT skills
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