Job Title: Engagement Manager – MBB
Job ID: 00084751
Location: Lagos, Nigeria
Organisation: Ericsson Nigeria
Purpose of Job Role: – Accountable for customer centric offerings, including re-use, based on the complete Ericsson portfolio and 3PP. – Responsible for creating and taking forward offerings to existing or new markets and customers with potential for substantial growth through innovative business and go-to-market models, cross all engagement models. – Responsible for sales of offerings within respective practice. – Partner with the KAM/AM in driving customer engagements by providing thought leadership and support in identifying and capturing opportunities. – Responsible for creating a highly capable and experienced organization, able to work with C-level with customers, long-term engagements and to prove Ericsson credibility in the field with successful business cases.
Responsibilities:
Deliver customer value and thought leadership;
• Read up on new and emerging technology and business trends.
• Provide insight on how new trends will affect customer business.
• Provide insight on how new trends will affect current and future technology.
• Provide insight on how new trends will affect operations.
• Provide insight on how this would affect Ericsson business.
• Ensure that PA roadmaps are aligned with Regional Portfolio offering.
• Provide feedback to R&D.
• Drive pro-active dialogue with the customer executives in collaboration with the KAM.
• Drive pro-active dialogue across multiple Customer Units and Accounts.
• Contribute to region Practice Strategy.
• Gather and analyse competitor information.
Lead virtual/functional team to support KAM to grow within and beyond current business;
• Conduct annual accounts planning sessions.
• Conduct in-depth business focused discussions with customer.
• Analyze customer business environment, requirements, plans and issues.
• Investigate current customer network.
• Determine list of potential activities and solutions.
• Present list of potential activities and solutions to customer.
• Develop customer presentation.
• Perform value argumentation.
• Identify new business opportunities.
• Pro-actively drive new business opportunities.
• Maximize business from existing engagements.
• Contribute to business case development.
• Present business case argumentation to C-level.
• Negotiate and close business deals.
• Build, manage and expand the regional offering portfolio in a specific area of competence and/or business.
• Prioritize list of potential activities and solutions.
• Define scope of activities.
• Identify resources required.
• Secure resources.
Drive knowledge transfer
• Participate in on-the-job training.
• Make presentation of business-related solutions for internal knowledge sharing.
• Make presentation in external seminars and conference for eminence building.
• Give input to Project-one pagers.
• Contribute to relevant communities within Ericsson.
• Participate in coaching activities.
• Participate in mentoring activities.
Support Sales activities led by other practices
• Identify and contribute with resources.
• Support sales initiatives with Insight and analysis.
• Support in identifying business opportunities.
• Support in developing and delivering customer presentations including; solutions, value argumentations, business cases.
• Support in negotiations and closing deals.
• Identify and contribute with resources.
• Identify and close, in cooperation with P&A, Sourcing, Business Development, and Practices, partnership agreements in selected areas.
• Drive Business Partners Intelligence process at regional level.
• Manage partner relationships ensuring that business and operational results are in line with agreed
• targets.
Personal Traits
• Result oriented
• Intellectual ability and strategic thinking
• Innovative & creative
• Social ability & interpersonal skills
• Responsiveness – ability to understand, quickly adapt and act upon new information and influences
• Passionate to win
• Responsive
• Perseverant
Please note that this is a local position, to be based in Nigeria or Ghana.
Qualifications:
Qualifications and Experience;
• 5-10 years experience of relationship sales
• 5-10 years of experience from ICT industry
• Minimum 5 years in leadership positions
• Relevant business / Technical degree (MBA preferable)
Job: Consultant
Primary Location: NG-Lagos-Lagos
Other Locations: KE-110-Nairobi, GH-Accra-Accra
Schedule: Full-time
Job Type: Standard
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