Job Title: Principal – Technology Consultant
Job ID: 00089118
Location: Lagos, Nigeria
Organisation: Ericsson Nigeria
Purpose of Job Role:
• Drive or participate in customer engagements from lead generation to contract fulfilment in agreement with the Key Account Manager.
• Ensure that Consulting projects are fulfilled and delivered in time, with a high quality and within budget. Deliver value to the customer by analysing and proposing improvements on customers' processes, operations, organization, IT or network.
• Support short and long-term profitable business for Ericsson by interacting closely with customers to identify new business opportunities that benefit both the customers and Ericsson.
Responsibilities:
Perform Business Development (to grow Ericsson business and Consulting Services)
• Gather global and local business intelligence and market trends
• Support development of market plans
• Improve customer relations by proactive initiatives
• Leverage on successful customer cases
• Continuously
• identify & innovate profitable business opportunities
• Develop new offerings and value creation proposals
• Analyse customer end user offerings, market scenarios, customer go to market strategy, etc.
Drive Sales Engagements
• Gather and confirm customer requirements
• Lead sales engagements
• Identify relevant Ericsson assets
• Define metrics and success criteria
• Develop internal & customer business case
• Perform customer stakeholder analysis
• Define the scope of the engagement
• Prepare customer proposal
• Perform Upselling
• Identify potential external partners
• Negotiate customer contract
Deliver Consulting projects
• Execute project tasks
• Develop project plan and scope
• Manage reporting and communication
• Manage risks and time
• Manage team performance
• Manage customer expectations
• Refine methodology
• Define project roles and resources
• Identify add-on sales opportunities
Develop Consulting practice capabilities
• Develop new offerings
• Obtain and analyse customer feedback
• Share project learning
• Manage and develop consulting teams and units
• Coach and mentor colleagues
• Support in recruitment process
• Contribute to thought leadership, e.g. produce whitepapers
Personal Traits
• Drive – determination, hard work, focus
• Creativity – ability to see and make things in a new or different way, capability of developing inspiration, innovation or insight
• Consultative – capacity to reflect on one's behaviour and performance, learn from experience, adapt to other cultures, absorb feedback,
• accept new ideas and practices
• Responsiveness – ability to understand, quickly adapt and act upon new information, influences and information
• Passion to win – intense focus on victory, the competitive spirit, the strategic sense of what winning will entail, the pursuit of achievement, joy of success
• Ability to maximize time spent with customer
Qualifications:
• Degree in Engineering or equivalent (Communications, Informatics or related
• Telecoms/IT qualification)
Job: Consultant
Primary Location: South Africa
Other Locations: NG-Lagos-Lagos, KE-110-Nairobi, GH-Accra-Accra
Schedule: Full-time
Job Type: Standard
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