Job Title: Team Lead, Business Solutions Analyst
Job ID: 1978
Location: Lagos, Nigeria
Division: Information Systems
Organisation: MTN Nigeria Communications Limited
Job Description:
• Evaluate business requirements and serve as internal consultant to the business during product and project initiation requiring new or modified applications.
• Identify and audit product proposals, business requirements, existing policies and technologies
• Articulate various aspects of MTNN business and business drivers to other divisions e.g. Marketing, Sales & Distribution, Customer Relations etc
• Monitor business process improvement initiatives especially with regards to product development and continually find ways to streamline PPP's and align them to international best practice.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver functional requirements and business requirements documentation.
• Develop requirements specifications according to standard templates, using natural language.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Be the liaison between the business units, technology teams and support teams
Job Conditions:
• Normal MTNN working conditions
• May be required to work extended hours
Reporting To: Solutions Delivery Manager
Required Skills:
• A first degree in Computer Science, Information Technology Systems or related field from a reputable institution.
• At least 4 years general business experience, including:
• Formal business analysis, automated function process and data modelling experience
• Business analysis experience in a Customer Care or Marketing environment is an added advantage
• Project management experience and exposure to formal requirements, design processes and enterprise architecture frameworks e.g. NGOSS is a distinct advantage
Qualification: A first degree in Computer Science, Information Technology Systems or related field from a reputable institution.
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