Job Title: Field Support Engineer
Job Location: Lagos, Nigeria
Organisation: Main One Cable Nigeria
This position requires an experienced Microwave & Fiber Engineer/Technologist. The applicant needs to be technical by nature, good with their hands, able to install wireless metro Ethernet equipment and support a client base of new and existing clients nationally. They must have demonstrable knowledge of Metro Ethernet technology and practices.
Responsibilities:
• Conduct accurate and concise site surveys (MW & Fiber)
• Generate site operational reports
• Customer site installation, configuration and set-up
• Day to day administration on wireless and fiber network
Qualifications, Skills & Competencies:
• Demonstrable equipment knowledge on RAD, OSN, Ceragon and Dragon Wave
• Able to sufficiently complete efficient equipment alignment
• Demonstrable understanding of Basic to Advanced Networking TCP/IP, UDP
• 2 to 3 years' hands on experience
• Excellent planning and organizational skills (self-managing)
• Hardware and software troubleshooting
• Hardware and software installation
• Remote monitoring of Metro Ethernet systems and applications
• Remote support of users and hardware
• BSC/HND in Electrical & Electronics or Computer Engineering
Demands of the job:
• Excellent communication and interpersonal skills
• Excellent time management skills
• Professional and presentable
• Team player and all-rounder
• Problem Solver
• Customer Service oriented (Have the ability to deal with clients on all levels and resolve problems)
• Ability to work well under pressure
• Must be able to take charge of a situation if unforeseen problems arise
• Accurate and analytical
• Compliance with process and Company's policies
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