Job Title: Client Service Executive
Location: Lagos, Nigeria
Organisation: Philly & Mools Group
Sector: Transport
Permanent/Contract: Contract, Full time
Experience: 3 years
Job Description
• Manage the long and short-term business development goals, objectives and targets as part of the department's planning and budgeting process.
• Maintain high standards of customer service and cordial relationship with customers.
• Ensure walk-in customers enjoy excellent customer service by providing assistance in selecting the right merchandise that suites their needs.
• Liaise with new and existing customers on issues affecting sales and customer satisfaction.
• Promote the company brand and endeavour to enhance the company's image through appearance and behaviour.
• Attend workshops, trade shows, seminars and other networking events for the sales department to keep up-to-date on changes in the industry and to meet prospects.
• Prepare achieved activity and performance reports on a timely basis, for the attention of the Chief Marketing Officer and other relevant parties.
• Work in line with the Chief Marketing Officer on visitation/activity and schedule/plan to facilitate realisation of the departmental targets on a timely basis.
• Conduct extensive market research and intelligent gathering of customers and competitors information.
• Source for clients and generate leads for sales or partnerships.
• Collate and analyse sales data and generate periodic sales reports for the attention of the Chief Marketing Officer.
• Responsible for direct and indirect sales while ensuring sales targets contribute to the overall company's revenue targets per period.
• Maintain proper records of customers' transactions.
• Resolve customers' complaints promptly on sales or other related transactions.
• Perform other duties as requested by the Chief Marketing Officer or Chief Operating Officer.
Deadline: 7th June, 2013.
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