Our client has delivered superior customer service in the insurance space over the years. In their bid to continue to foster a value adding relationship with
their customers they have asked us to help them source for Customers Service Officers.
Job Description- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares product or service reports by collecting and analyzing customer information.
- Contributes to team effort by accomplishing related results as needed.
Qualifications
- Good communication skills
- HND/BSC in any degree
Experience in Customer Service not compulsory but an advantage
Additional Information
Candidate availability. How to ApplyInterested applicant should apply through this link- www.smartrecruiters.com/fosadcounsulting (http://www.smartrecruiters.com/fosadcounsulting) or go to our website:www.fosadconsulting.com (http://www.fosadconsulting.com/) and click on our careers tab to apply.
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