Job Title: Customer Service Manager
Employer: Merichem Plc
Experience Required: 2 years minimum of proven experience in leading successful customer service.
Qualifications Required:
• 4-year business or industry related degree
• Must have strong leadership, change management and negotiating skills.
• Good soft skills.
• Effective communicator and leader of change.
Functional Requirements:
• Develop an understanding of our supplier's/customer's needs and implement improvements in our supply chain workflows that meets our customer's standards and enhances value for our customers/suppliers
• Create an environment of trust, responsibility, & accountability.
• Resolve conflicts by expanding people's awareness and understanding of the situation and providing insight to resolution.
• Develop, measure, and communicate customer service performance using key performance indicators.
General Requirements:
• Exhibit ethical behavior, confidentiality and maintain Merichem core values.
• Use good judgment, both fair and objective
• Must be willing to travel as required 10-15%
• Able to be insurable under our company's liability insurance policy
Deadline: 3rd June, 2013.
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