Job Title: SME Portfolio Manager
Job ID: 370774
Location: Abuja, Nigeria
Employer: Standard Chartered Bank Plc – SCB Nigeria
Sector: Banking and Finance
Job Description:
Grow customer portfolio size by deepening existing customer relationships;
• Retain existing highly valuable customers; Grow share of wallet with the bank through focused relationship management activities
• Provide advice on potential financial solutions based on identified needs
• Resolve client queries without further escalation
• Analyse financial requirements of customer and match with banks product offerings
Customer/ Business Acquisition (Excellence);
• Consultative selling of multiple products to customers based on identified needs
• Turn service recovery into sales opportunity
• Refer highly satisfied customers to generate sales
• Analyse and review potential business to ensure maximum profitability
Key Roles & Responsibilities:
Progress against a balanced scorecard targets;
• Growth in product cross holding ratio
• Sustained and steady growth in AUM
• Number of new customers to the bank
• Growth in revenue per customer
• Customer satisfaction scores
Qualifications & Skills:
• Minimum of second class lower degree .
• Data Conversion & Reporting (Core)
• Market / Competitor Knowledge (Core)
• Product knowledge (Core)
• Risk Management (Core)
• Needs profiling & analysis (Core)
• Negotiation & Objection Handling (Core)
• Needs Based / Consultative Sales Skills (Core)
Excellence in Role:
• Customer Relationship Management (Expert)
• Market / Competitor Knowledge (Advanced)
• Product knowledge (Advanced)
• Needs profiling & analysis (Advanced)
• Negotiation & Objection Handling (Advanced)
• Needs Based / Consultative Sales Skills (Advanced)
Additional Job specific skill or knowledge area;
• Social / Networking skills
• Phone based conversation skills.
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
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