Job Title: Customer Service Officer
Location: Nigeria
Employer: Consult Human Resources
Responsibilities:
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
Requirements: B.Sc or HND in Mass Communication, Secretarial Studies or the social sciences.
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