Following the disclosure of being the pioneer of managed services for telecom and networks globally, Ericsson (provider of communications technology and services) has revealed that over one billion subscribers have benefitted from its managed services.
Ericsson industrialized the concept of delivering managed services for multiple operators through outstanding Global Service Centers and a strong field service organization.
Executive Vice President and Head of Business Unit Global Services, Magnus Mandersson says: "We are very proud to have passed the 1 billion subscriber milestone, as this confirms our leadership in managed services. We achieved this goal by earning the trust of our customers with our high-performance operations and processes and our skilled people, which are at the heart of Ericsson's services business. This milestone is just one of many on the journey we have undertaken. The next step is to make the transition from traditional managed services to Experience Centric Managed Services."
Mandersson explained that to achieve global scale, Ericsson has invested more than $1 billion in tools, methods and processes for service delivery and established Global Service Centers in Romania, Mexico, India and China to deliver managed services remotely for a large number of networks across the globe.
Ericsson, he assured, is continuously looking for new ways to help its customers put their customers first. We believe that – in addition to enhancing innovation, agility and speed – managed services can enable operators to focus on specialization and place a greater emphasis on user experience and customer relationships. While maintaining that Ericsson has well over 15 years of experience in managing multi-vendor, multi-technology networks,.
Atlantique Telecom, part of Etisalat Group, awarded it a five -year multi-country managed services contract to span the continent. This partnership spreads across Western and Central Africa and supports Etisalat's focus on leading a new generation of operations in Africa while supporting the company's value added services and offerings.
Network operations have traditionally been central to the business of providing communications services. During the past decade, however, this has changed. In an age that has seen the introduction of 3G, LTE (4G) and other great innovations, many operators have chosen to appoint a vendor to manage either the new technology or the legacy technology. To stand out from the competition, operators need to focus on finding new ways of driving business innovation and improving quality of experience for their customers.
Via: Sun News Online