Job Title: Manager, Electronic Channel
Location: Lagos, Nigeria
Employer: Etisalat
Job Summary: Develop strategies and initiatives to ensure achievement of business objectives related to the sale and distribution of Etisalat Nigeria?s virtual/ electronic airtime
Principal Functions:
• Facilitate the sale and distribution of electronic/ virtual airtime through all partners
• Review and propose initiatives to ensure Electronic Channel Partners/ Virtual Airtime Distributors (VADs) operate profitably
• Support Electronic Channel Partners/ VADs in achieving sales goals for electronic airtime, in particular E-Top Up
• Develop and propose collaborative initiatives to enhance sale and uptake of electronic airtime
• Plan and monitor implementation of sales strategy to drive sales in Electronic Channel Partners? outlets and points
• Co-ordinate the loading of PINs into the application program and ensure prompt transfer/ communication of PINs to dealers as appropriate
• Facilitate the order planning and management of VADs
• Provide first-line solutions to customer queries or complaints with regard to virtual airtime; escalate where necessary
• Liaise with relevant unit/ team/ function in carrying out all relevant activities
• Monitor electronic airtime (E-Top Up) sales across all distribution channels to ensure availability and uptake
Educational Requirements:
• First degree or equivalent
• Relevant postgraduate and/ or professional qualifications/ certifications will provide an advantage
Experience, Skills & Competencies:
• Between five (5) and eight (8) years? directly relevant post-NYSC work experience, with most recent three (3) years in a similar supervisory role within a telecoms sales environment
• Ideal candidate must be able to demonstrate:
• Solid account management experience
• Excellent business-writing skills
• Strong proficiency in use of Microsoft Excel and PowerPoint
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