Job Title: Service Centre Co-ordinator
Employer: General Electric – GE Nigeria
Location: Ikoyi – Lagos, Nigeria
Job Number: 1773400
Business: GE Healthcare
Business Segment: Healthcare Eastern & African Growth Markets
Career Level: Experienced
Function: Services
Function Segment: Call Center Services
Relocation Assistance: No
About Us: What do you envision for your future? At GE Healthcare, we strive to see life more clearly. Our "healthymagination" vision for the future invites the world to join us on our journey as we continuously develop innovations focused on reducing healthcare costs, increasing access and improving quality and efficiency around the world.
Role Summary/Purpose: The Service Centre Specialist serves as the primary contact between the customer and GEHC Service Support. They are the face of GE Healthcare to our highly valued customers and
Essential Responsibilities:
• Participates in the daily operations of the call center
• Support Service Centre Initiatives, to increase customer satisfaction
• All customer queries are managed and resolved
• Engage the appropriate resources within GE Healthcare to help solve customer issues as quickly as possible
Qualifications/Requirements:
• Associate's degree, or equivalent work experience.
• Prior demonstrated experience working in a Customer service role.
• Excellent communication skills
• Demonstrated analytical thinking/problem solving ability
• Ability to think clearly and quickly and empathize in high-pressure clinical situations
• Tenacity & creativity in handling customer issues
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