Job Title: Channel Development Officer
Employer: FINCA International / FINCA Nigeria
Location: Owerri, Nigeria
Job Code: 1195
FINCA International, one of the world's leading microfinance institutions, provides financial services to more than 1,000,000 clients through 21 wholly-owned and operated subsidiaries in Africa, Eurasia, Latin America and the Greater Middle East.
FINCA is recruiting for motivated and hands-on Channel Development Officer who thrives in dynamic environments to be part of the pioneer team for FINCA's regulated microfinance bank start-up in Owerri, Nigeria. The Channel Development Officer is responsible to support the development of delivery channels and front-end technology in order to improve clients' access to financial services, to enhance savings mobilization efforts and to lower costs for FINCA and our clients.
Job Responsibilities:
• Work in conjunction with Executive Management to formulate and implement innovative strategies for serving customers using fixed and mobile technologies (POS, ATMs, mobile phones) through a variety of delivery models (branch, kiosk, field, virtual, etc.).
• Effectively execute FINCA's agency banking strategy, including sourcing, training and management of the agency banking network in a way that ensures compliance with regulations and FINCA standards, delivers high-quality customer service, and mitigates potential risks for FINCA
• Manage, monitor and report on FINCA's various delivery channels as distinct business units, focusing on profitability, risk management and performance across key outreach, efficiency and customer satisfaction indicators.
• Work closely with the Business, Banking Services and Information Services departments to regularly evaluate channel strategies and modify as needed in order that they support growth in outreach and sales while delivering excellence in customer service from a reliable, robust and controlled technological environment
• Establish and monitor servicing relationships with internal and external parties, including back and front office staff, agents, networks, and other service providers,
• Effectively and professionally represent FINCA's delivery channels initiatives, especially when dealing with external stakeholders or third parties.
Qualifications and Experience:
• Bachelor's degree (or equivalent) in related discipline required
• Minimum of 3 years of experience in commercial, retail or microfinance banking
• Experience in the financial sector with deployment of technology-based delivery channels or the provision of financial services outside of traditional brick and mortar branches is preferred
• Proven people management and communication skills,
• Business acumen is preferred and a common-sense approach to problem solving is required
• Strategic planning exposure and experience in cash flow projections highly desireable
• High level of proficiency in MS-Office Suite (especially Excel) is required
• Fluency in English required, Igbo or other local language skills strongly desirable.
Candidate Profile:
• Commitment to establishing a successful function within a growing organization
• Willingness to relocate to Owerri, Nigeria and to travel within the country (up to 40% of time)
• Enterprising and self-driven personality with the ability to adapt and acquire new skills
• Highly attentive to detail with excellent organizational and documentation skills
• Results-oriented, with the ability to drive projects from inception to execution stages
• Excellent leadership and communication skills
• Strong fit to FINCA's desired corporate culture and values, and is committed to furthering FINCA's mission and vision. In particular, must demonstrate a commitment to transparency and integrity
• Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work
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