Job Title: SMEs Quick Loans (SQL) Coordinator
Job ID: 11473
Location: Lagos, Nigeria
Employer: Stanbic IBTC Bank Plc
Parent Company: Standard Bank Group
Sector: Banking and Finance
Division: Group Risk Management
Position Category: Credit Risk
Employment Type: Full Time – Permanent
PURPOSE OF THE JOB: To protect the Bank's interests by co-ordinating and managing collections of SQL arrears in both the pre-lock up and lock-up portfolios on a daily basis, ensuring that all accounts in terms of the agreed strategy are appropriately identified, distributed and actioned.
KEY ACCOUNTABILITIES:
• Co-ordinate and manage the SME's Quick Loans arrears portfolio on a daily basis in accordance with agreed strategy.
• Manage the vendors and ensure they abide to the collection strategy and SLA.
• Collate and assign SQL accounts to the appropriate sanction levels where loans are to be restructured, arrears re-spread, or moratoriums placed on instalments
• Segment, rationalise and distribute reports and/or documentation to management on collection outcomes.
• Liaison link between external vendors, relevant stake holders and the Bank.
• Adhere to Bank policies and procedures.
TASKS AND DUTIES:
• Identify, extract and distribute SQL arrear accounts daily as per strategy guidelines
• Collate business banker feedback reports and ensure relevant actions are performed
• Ensure handovers to internal Field Collectors and Vendors are comprehensive and timely
• Maintain, control and record the placement and/or withdrawal of accounts to In-House Field Collectors and Vendors
• Manage the outsourcing placement options to vendors
• Collate, produce and monitor the desired collections portfolio metrics and reports timeously, inclusive of accounts written off and subsequent recoveries
• Manage workloads in line with capacity on accounts assigned to Internal Field Collectors.
• Reconcile and settle raised invoices from vendors in terms of the SLA.
• Ensure weekly vendors collections report and consolidated R & R monthly collections report are compiled and saved onto SharePoint
• Ensure that the relevant SQL accounts are placed in Lock up and written off in line with existing policies
• Refer all administrative related collection tasks in a timely manner to the Administration Support Team Leader / Management e.g. technical arrears, queries, statements, customer demographic updates, history notes on Collection systems, etc.
KEY PERFORMANCE MEASURES:
• Diligent adherence to and execution of the SQL arrears processes and strategies
• Quality of outsourced data and record-keeping
• Vendor engagement and performance against SLAs
• Achievement of monthly set deadlines in terms of submission of reports, statistics, etc.
• Timely submission of accurate reporting / MI requirements
• Comprehensive and accurate completion of all documents relating to tracing, deceased and insolvent estates, requests for renewed payment arrangements.
• Internal and external Customer Service ratings.
IMPORTANT RELATIONSHIPS:
• Maintain a supportive working relationship with all stakeholders internally:- – Portfolio Management / MI – Admin Support – Rehabilitations – Specialised Recoveries – Evaluation – Business Bankers – Business Heads – Head Office Credit Capabilities
• Maintain a supportive working relationship with all Service Providers.
Knowledge and Experience:
• 2 years or more experience in a collections environment.
• Sound Product knowledge would be an advantage.
• Sound knowledge and application of Windows – specifically Excel as well as MIS production
• Good working knowledge of Group and Local Credit Policy and Procedures.
Personal and inter-personal competencies:
• Focuses on delivering results.
• Sound communication and negotiation skills
• Shows energy and drive
• Demonstrates sound judgement and decision making abilities
• Continually bears customer-focused solutions in mind
• Have a supportive, solution-seeking approach
• Thinks proactively
• Works as part of a team and builds relationships
• Provides support to others
• Demonstrates trustworthiness and integrity
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