Job Title: Global Services Lead
Location: Lagos, Nigeria
Employer: EMC
Job Description: Accountable for "all things services" in front of customers and sales
Role:
• Be a trusted advisor to the customer and drive TCE and customer intimacy
• Help sales drive EMC's overall footprint within accounts (products and services)
• Align with sales for joint account planning and opportunity identification
• Drive services bookings across all GS BUs
• Single point of accountability for all services activities in the account
• Help customers with the journey to the cloud and enable EMC technology
• Coordinate across GS BUs to ensure EMC delivers long term strategic plan for customers
• Work with GS BUs to drive end-to-end service excellence
Responsibilities:
• Meet with key clients to understand their needs/priorities and help drive sales
• Manage Global Services pipeline and direct resources for your accounts.
• Work with DVP/RVP/RCM to define strategic plans and ensure interlock and aligned priorities
• Review account plans for key strategic customers
• Maintain awareness of key service matters and manage customer relationships during escalations
Desired Skills & Experience:
Ideal candidates have services sales and client advisory experience such as:
• Sales of professional services, technical services, etc.
• Management of large technology outsourcing contracts
• Account management / client advisory roles for major enterprise technology companies
• 10+ years of experience
This role requires strong influencing ability and ability to work in a highly matrixed organization.
Type: Full-time
Experience: Not Applicable
Functions: Sales
Industries: Information Technology and Services
Job ID: 5996042
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