Job Title: Billing Functional SME
Employer: IBM
Job ID: GBS-0586038
Job type: Full-time Regular
Work country: Nigeria
Position type: Professional
Work city: Any
Travel: Up to 1 day a week
Job area: Sales
Business group: Global Business Services
Job category: IT Specialist
Business unit: ConServ
Job role: Business Analyst
Job role skillset: Business Analysis
Commissionable/Sales-Incentive jobs only: No
Job description:
• A business analyst works as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems.
• The business analyst understands business problems and opportunities in the context of the requirements and recommends solutions that enable the organization to achieve its goals.
Key Job responsibilities:
• Excellent technical writing skills and ability to peer review technical documents for grammar, content and style of writing.
• Demonstrated ability to document business processes and write detailed functional requirements.
• Ability to work under tight time frames.
• Good organizational skills.
• Capability to handle sensitive and complex issues with discretion and good judgment
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and work flow analysis.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
• Critical skills include: communication & international skills, analytical skills, project management, business expertise
Required:
• Bachelor's Degree
• At least 5 years experience in Analytical skills
• At least 5 years experience in project management
• At least 5 years experience in business expertise
• English: Fluent
Preferred:
• Master's Degree
• At least 7 years experience in Analytical skills
• At least 7 years experience in project management
• At least 7 years experience in business expertise
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