Job Title: Call Centre Agent
Reference: WFMC/CCA/13
Locations: Nigeria
Recruiter: Workforce Management Centre Limited (WfM Centre)
Primary Responsibility: Provides customer service support to the organisation by obtaining, analysing and verifying the accuracy of information in a timely manner; Initiates and/or implements corrective action as needed in order to ensure that excellent standard of service and a high level of customer satisfaction is maintained
Qualification and competence:
• OND/HND/B.Sc in any discipline
• Must have at least 5 Credits pass including Mathematics and English Language in WAEC/NECO
• Minimum of 1year Call Centre experience
• Must be between 22 – 32 years old.
• Ability to speak at least two Nigerian Languages in any of these combinations: Hausa & Igbo, Yoruba & Hausa, Yoruba & Igbo
• Excellent spoken English with impressive interpersonal skills
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