Job Title: Client service support/Facilitator
Location: Lagos, Nigeria
Employer: Piston and Fusion Ltd (P&F)
Job description: The position of client service support consists of interacting with customers to provide information in response to inquiries about products or services and to handle and resolve complaints.
Department: Client Services
Job Grade: Entry-Level
Position type: Full time
Work hours: Forty (40) hours of work per week (Extra hours required when necessary)
Responsibilities:
• Collate and respond to all enquiries from emails, phone calls and walk-in clients.
• Assist and resolve all prospects and clients request, issues, challenges for all P&F products.
• Develop, update and constantly improve the FAQ database for all P&F products.
• Design and implement feedback mechanism for all P&F product and services.
• Source prospects for all product and service lines via referrals from P&F existing clientele.
• Close sales for prospects sourced via referrals.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Other Responsibilities:
• Deliver training programmes.
• Identify training gap
Requirement:
• Female
• Not more than 28 years old.
• University/Polytechnic graduate with any discipline.
• Must have completed the mandatory NYSC scheme.
• Ability to use the Microsoft office Package [word, excel, power point presentation]
• No experience required
• Must reside in Lagos
Competence:
• Attention to Detail: Job requires being careful about detail and thorough in completing work tasks.
• Dependability: Job requires being reliable, responsible, dependable, and fulfilling obligations.
• Self-Control: Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behaviour, even in very difficult situations.
• Genuine Concern for Others: Job requires being sensitive to others' needs and feelings, being understanding, helpful on the job, soft spoken, calm and the ability to smile.
• Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.
• Excellent Communicator: Job requires being able to express oneself fluently in English language [written and oral English].
• Warm and accommodating appearance.
Deadline for application: 21st June, 2013
Apply to this job (http://www.jobnavy.com/job/19558/client-service-support-facilitator-graduate-job-at-piston-and-fusion-ltd/)