Job Title: Medium Enterprise – Relationship Manager, Lagos
Employer: Standard Chartered Bank Plc
Job ID: 387084
Job Function: Consumer Banking
Location: Nigeria – SCB
Full/Part Time: Full time
Regular/Temporary: Permanent
Job Description: – Provide leadership and coordination of the SME ME business in Sanusi, City Mall, Ikoyi and Broad Street branche – Market, sell and acquire SME products through pro-active and consultative approach and detailed understanding of Customers' business(es) and internal offerings to enhance revenues and profit
Key Roles & Responsibilities:
• Directly work with customers to secure new business relationships, through referrals and different Sales Channels, via the analyses of their needs and provision of SME products and services.
• Grow share of Clients portfolio size by deepening existing Clients' relationships
• Analyses and reviews quality of potential business to ensure maximum profitability.
• Maintain accurate and up-to-date records of all actual and attempted customer interactions.
• Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers after identification of their needs.
• May be requested to co-ordinate Country or Regional initiatives within SME team.
• Provide feedback to Senior Management, Marketing and Product management on customers' needs and the efficiency of marketing strategies and tactics.
• Responsible for delivering a service to customers that matches the Bank's brand promise of being 'The Right Partner'.
• Operate within Risk & Compliance requirements/framework
KYC/AML Clause: – Ensure you remain alert to the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the key principles in relation to:- – Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.
Qualifications & Skills:
• Good first degree or requisite technical skills gained through professional associations & practical experience.
• 10-12 years experience.
• Good working knowledge of Banking products.
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
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