Job Title: Assistant Manager, Forum Secretary
Division/Department: Government and Consumer Affairs
Employer: Nigerian Electricity Regulatory Commission (NERC)
Sector: Power
Recruiter: ReStraL Limited
Job summary: The Secretary of the Forum is to carry out Administrative duties as well as process customer complaints. The job holder will report to the designated Forum Office Administration Desk Officer of the Commission
Key Responsibilities:
1. Processes the registration of grievances / complaints from consumers
2. Takes minutes of Forum meetings
3. Keeps records of the Forum proceedings
4. Ensures the submission of regular reports of Forum activities to the Commission
5. Communicates and monitors adherence of the Forum Resolutions
6. Organizes the events of the Forum
7. Ensures the maintenance of up-to -date database and records on consumer issues concerning the Forum
8. Ensures the actions of the Forum are in line with the Forum Rules
9. Supervises the administrative Staff of the Forum office
Person Specification:
Required Knowledge and Skills:
1. Strong organisational skills and planning skills
2. An understanding of the jurisdiction of the coverage area
3. Ability to identify and follow up on systematic complaints
4. Knowledge of the Nigerian Electricity Sector
5. Adept in the use of the computer, especially Microsoft Suite
6. Strong Effective verbal, listening and communication skills
7. Ability to manage staff (supervisory experience)
8. Well-developed interpersonal and public relations skills
9. Good planning and organizational skills
Educational Background:
1. A University degree in Law, Social Sciences and Humanities or have an equivalent qualification. Postgraduate degree will be an added advantage
2. Professional certification such as CISAN,MNIM, CIPMN or equivalent is an added advantage/ desirable
Work Experience: Minimum of 6 years post-graduation experience
Deadline: 8th August, 2013
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