Job Title: Manager, Regulation and Compliance
Division/Department: Government and Consumer Affairs
Employer: Nigerian Electricity Regulatory Commission (NERC)
Sector: Power
Recruiter: ReStraL Limited
Job summary: The Manager, Regulation and Compliance is to identify alleged violations of rules, regulations, policies, procedures, and Services Standards. The job holder will report to the Assistant General Manager, Customer Service Standards
Key Responsibilities:
1. Identifies alleged violations of rules, regulations, policies, procedures, and Standards of Conduct by evaluating or recommending the initiation of investigative procedures
2. Develops and oversees a system for uniform handling of such violations
3. Assists in maintaining an effective compliance communication program for the Division, including promoting:
o use of the Compliance Hotline
o heightened awareness of Standards of Services, and
o understanding of new and existing compliance issues and related policies
4. ?Monitors unethical, illegal or improper conduct of Distribution licensees in customer service delivery
5. Develops new customer service standard regulations
6. Develops new compliance rules and regulations
7. Develops periodic report on Regulatory impact analysis of existing regulations
8. Monitors degree of compliance with consumer obligation
9. Liaises with the Legal, Licensing and Enforcement Division to ensure enforcements of customer regulations
10. Provides legal inputs on the regulatory issues
Person Specification:
Required Knowledge and Skills:
1. Knowledge of the Nigerian Electricity Sector
2. Excellent presentation skills and can represent the commission effectively in stakeholders meetings and conferences
3. Expertise and experience in developing and monitoring regulations
4. Experience with Microsoft office(World, Excel and Power Point)
5. Resilient and Assertive, yet with a mature and personable disposition
6. Organised thinking, clear headedness; and the ability to remain calm under pressure
7. Creativity and innovative-mindset, to seek ways to improve on standards
8. Ability to communicate complex issues clearly and with impact (written and spoken)
9. Ability to multi–task; with strong organisational skills and planning skills
10. Excellent use of Microsoft Office packages
11. An understanding of Regulation, Policies and Procedures
Educational Background:
1. A Bachelor's degree in Law, Social Science or related discipline. Postgraduate degree will be an added advantage
2. Professional certification in Regulation or equivalent (e.g. IP3, NARUC. No) will be added advantage
Work Experience: Minimum of 9 years post-graduation experience with 3 years managerial experience
Deadline: 8th August, 2013
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