Job Title: Systems Support Engineer
Employer: Business Connexion – Nigeria
Job Description:
• Perform desk-side support services
• Manage workflow and service request through call ticketing system
• Software installation, configuration and troubleshooting for end users
• Hardware and Software upgrades
• Performance of IT support duties as defined by team lead
• Network Printer installation/configuration
• General Desktop Support/Project Coordination/move activities
• High level of Customer focus and strong customer support commitment
• Support and assist colleagues; Commit to and be accountable for overall group success
• Work with other support groups and vendors to provide seamless support to BCX Clients
• Monitor, analyze and address reliability and performance issues
• Develop strategies for resolving them and preventing future occurrences
• Continually keep abreast of and understand client's IP policies, standards and technical controls and compliance process
• Keep abreast of technology changes and client's operating environmental changes to assess potential impact to support systems and applications and to proactively look for opportunities to improve service and or/reduce cost
• Participate in change management process
• Participate in service management process and ensuring SLA upkeeps
• Occasional after hours and weekend support is required
• Participate in Project work as assigned
Desired Skills & Experience:
Essential Requirements:
• 2+ years IT work experience
• Demonstrate expertise in configuring, installing and troubleshooting PC systems, Microsoft Desktop OS and applications ( XP, Vista, Windows 7, Windows 8, MS Office), network configuration and memory management
• Must be customer focused and have effective productivity/work output
• Basic knowledge of service management concepts
• Must be a team player and able to work with minimal supervision
• Bachelor's degree/Higher National Diploma in Computer science or any other related course
• Experience using administrative tools and working knowledge of MS AD, Exchange 2003/2007 and or 2010, DNS,DHCP, TCP/IP
• Basic Knowledge of VOIP technology
• Possess the Microsoft Certified Solutions Associate (MCSA) certification or equivalent
• Possess the Cisco Certified Network Associate (CCNA) certification or equivalent
• HND, CCNA, MCSA
Desirable Experience:
• Experience working in a wireless network environment.
• Experience working in a IP Voice network environment
• Experience in a service management environment
• Working knowledge of ticketing systems like remedy, support desk
• Possess the Cisco Certified Network Professional (CCNP) certification or equivalent
• Possess the Microsoft Certified Solutions Expert (MCSE) certification or equivalent
• ITILV3 Foundation certificate
Type: Full-time
Experience: Associate
Functions: Information Technology
Industries: Information Technology and Services
Compensation: Negotiable
Job ID: 6166231
Apply to this job (http://www.jobnavy.com/job/19962/systems-support-engineer-job-at-business-connexion-nigeria/)