Job Title: Service Delivery Project Executive (Niger,Chad and Gabon)
Employer: International Business Machines (IBM)
Job ID: GTS-0588511
Job type: Full-time Regular
Work country: Nigeria
Position type: Professional
Work city: – Any
Travel: 10% travel annually
Job area: Consulting & Services
Business group: Global Technology Services
Job category: Project Executive
Business unit: GTS HQ/Top
Job role: Delivery Project Executive
Job role skillset: General
Commissionable/Sales-Incentive jobs only: No
Job description:
• This role ensures client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction.
• They build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract or Statement of Work (SOW).
• They work with the Project Office and delivery organization as a primary point of contact for client needs requirements and expectations with regard to assigned IBM team operations. They provide account leadership to the service delivery team and direct teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables.
• They manage contractual cost, schedule, and service or product deliverables as they relate to the delivery organization.
• They manage IBM resources and coordinate client resources to deliver services and solutions to support the client organization.
• They will act as an escalation point for all Service Delivery Escalations.
• They support the Project Executive (PE) in identifying growth opportunities and contract profitability.
• They own quality for service provided by the delivery organization and is responsible for tracking and reporting on service level performance, Service Level Agreements (SLAs) and Service Level Objectives (SLOs), Project Management methodologies, emerging technologies and technical solutions pertaining to client needs should be areas of expertise.
Required:
• Master's Degree
• At least 7 years experience in Managing Large/Complex Projects
• English: Fluent
Preferred:
• At least 8 years experience in Managing Large/Complex Projects
• Certified in PMP and ITIL certifications
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