Job Title: Officer, Outward Payments
Employer: Stanbic IBTC Bank Plc
Parent Company: Standard Bank Group
Sector: Banking and Finance
Job ID: 11720
Location: Lagos, Nigeria
Division: Group Operations
Position Category: Group Operations Control
Employment Type: Full Time – Permanent
Shift: No
Regulatory Approval: Yes
Position Description: To support and assist Team leader by providing efficient and effective transaction processing so as to provide a simpler better and faster customer service, minimize operational losses as well as ensure good customer relationships.
Required Skills and Qualifications:
FUNCTIONS;
• Receive all Outward Payment Instructions via Remedy
• Referencing and updating all transfer instructions received on remedy on daily basis.
• Ensure all Instructions are complete in terms of transfer details and signature verification.
• Ensure adherence/ compliance to Internal laid down procedures, International standards and Exchange Control Rulings.
• Processing of customer requests for FX purchase for FX Payment (OTT) transactions.
• Checking of customer's account to ensure that the account is adequately funded for the transfer amount and relevant charges.
• Verification of all instructions in Finacle to ensure that instructions are not duplicated.
• Proper processing of transfer instructions through Eximbills Enterprise.
• Ensure that Due diligence are notified of all transfers instructions with defects stating clearly the related defects.
• Collating all transfer instruction by close of business on daily basis to ensure that all the messages have been routed out.
• Check Statements for debits relating to previous day's outward transfers
• Ensure Telegraphic Transfers are confirmed, Know Your Customer's transaction and the exchange rate is agreed by treasury.
• Ensure Telegraphic Transfers are accurately debited within 24-hours of receipt of customer's instructions.
• Assist branches where possible.
• Recover charges on statements received from foreign banks.
• Send follow-up queries on outstanding items on nostro accounts and escalate reminders to Team leaders.
• Prepare Monthly statistics of all Outward Payment.
• Any other duties that may be assigned from time to time.
Required Competencies:
CUSTOMER SERVICE;
• Enhance the bank's image through effective customer service.
• Treat external and internal customers as the most important part of the business unit hence aim for the highest rate of satisfied customers.
• IBC relationship manager for Domiciliary Account customers.
• Maintain a good service relationship with branches, dealing room, treasury back office, reconciliation departments and other business units.
PEOPLE MANAGEMENT;
• Provide good service to all business units and branches.
• Promote Team work
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