Job Title: Core Banking Applications Support Officer
Employer: Stanbic IBTC Bank Plc
Parent Company: Standard Bank Group
Sector: Banking and Finance
Job ID: 11758
Location: Lagos, Nigeria
Division: Group IT
Position Category: Group IT Architecture
Employment Type: Full Time – Permanent
Shift: No
Regulatory Approval: Yes
Position Description: Support Banking Applications e.g. Finacle Banking Application suite support, Pricing and periphera
KEY PERFORMANCE MEASURES:
• Percentage uptime of application systems and software
• Number of user-reported application-related issues resolved
• IT Audit rating by Internal Audit, Routine Control, and external audit
• No service impact as a result of application issue
• Reduced number of incidents
• Successful implementation of applications
• Successful implementation of changes
• Meet deadlines on task assigned
• Ensure that service disruptions due to system downtime are minimized
EXPERIENCE:
• Technical experience
• Banking experience
KNOWLEDGE:
• Strong analytical and problem solving skills
• Excellent customer relationship and ability to manage client expectations
• Proven ability to work under stress in emergencies; flexibility to handle pressure coming from all directions simultaneously
• Strong team-orientated interpersonal skills; ability to effectively interface with a wide variety of people at all levels
• Self-motivated and able to work under little supervision.
• Logic and problem solving skills.
• Good communication skills.
• Ability to interact with users at all levels.
• Must be service orientated
• Ability to manage time and people
• Good project management skill
• Program development skill
• Strong customer focus and ability to manage user expectations
• Core Java,JSP,SQL,PL/SQL & Unix
• Finacle Front End and Back End support
• Finacle Interface Tool
• Crystal Report Tool
• Finacle Functional
• Report Customization
• Finacle Application Testing (Core)
• Finacle Core and Interface Customization
• Finacle Debugging
• Customization of ONS Scripts using JSP
• Reporting building using MRT
Personal Competencies: Competent and reliable staff that is honest and trustworthy.
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