Job Title: Customer Service Agent
Employer: Hak Air Limited – Nigeria
Employee Type: Full-Time
Location: Abuja, Port-Harcourt, Owerri, Uyo and Sokoto
As an airline customer service agent, you would usually work for an airline, or for a ground services agent on behalf of an airline. Your job would include:
• Dealing with passenger enquiries about flight departures and arrivals
• Checking passengers in
• Giving seat numbers
• Providing boarding passes and luggage labels
• Telling passengers about luggage restrictions
• Weighing baggage and collecting any excess weight charges
• Taking care of people with special needs, and unaccompanied children
• Calming and reassuring nervous passengers.
• To provide assistance to all passengers to the highest standard of customer service at all times, especially in the event of delays, cancellations and diverted flights.
• To deal with all customer enquiries received on the Information Desk
• To deal with all customer enquiries with regard to car parking
• You may sometimes help passengers who have flight connections.
Entry requirements:
• B.Sc/BA/HND in any discipline,
• At least three years experience. However fresh graduates that demonstrate willingness to learn and are ready to make a career in Aviation will be considered
• Basic computer knowledge is preferred.
• Demonstrated leadership skills in the work place preferred.
• Strong communication skills to converse professionally with customers and employees are ideal.
How to Apply:
All interested candidates should forward their detailed CV to the email address (csa@hakair.com) using the position applied for and preferred location as the subject of the email.
Candidates should note that applicants that choose their present location as their preferred location stand better chance of consideration.
Application closes on 31st July, 2013.
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