Job Title: Passenger Service Agent
Employer: Hak Air Limited – Nigeria
Employee Type: Full-Time
Location: Abuja, Port-Harcourt, Owerri, Uyo and Sokoto
MAIN PURPOSE OF JOB:
• To provide check in, escort and general assistance to scheduled, charter and passengers to the highest standard of customer care.
• To check in passengers and baggage, using manual and computer systems, in accordance with airline procedures, and in compliance with IATA and NCAA Directives.
• To escort boarding and disembarking passengers in compliance with the requirements of statutory bodies, i.e. Customs, immigration, Police, etc
• To deal promptly with Property Irregularity Reports and instigate tracing action for mis-routed baggage.
• To liaise with other agencies: Flight Dispatch, Security, Ground Services and the Fire Service to ensure on time departures are achieved
• To complete and dispatch all relevant documentation including ticket coupons, as required by the airline or operator to their appropriate addresses
• To provide assistance to special need passengers, e.g. disabled, unaccompanied minors and the elderly.
• Manual Handling is required in this role to include but not limited to assisting passengers with their luggage and pushing wheelchairs
• To maintain the cleanliness of the check-in area
• To assist the Duty Airport Manager with Airport/Airline emergency procedures as published in the relevant manuals.
• To be aware of and adhere to applicable rules, regulations, legislation and procedures e.g. Equal Opportunities Policy, Code of Conduct, national legislation (Health & Safety, Data Protection).
Entry requirements:
• B.Sc/BA/HND in any discipline,
• At least (3) years experience. However fresh graduates that demonstrate willingness to learn and are ready to make a career in Aviation will be considered
• Basic computer knowledge is preferred.
• Demonstrated leadership skills in the work place preferred.
• Strong communication skills to converse professionally with customers and employees are ideal
How to Apply:
All interested candidates should forward their detailed CV to the email address (psa@hakair.com) using the position applied for and preferred location as the subject of the email.
Candidates should note that applicants that choose their present location as their preferred location stand better chance of consideration.
Application closes on 31st July, 2013.
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