Job Title: Cargo Services Manager
Location: Lagos, Nigeria
Employer: Nigerian Aviation Handling Company Plc (NAHCO Aviance)
Summation: Strategic role: dealing with planning, coordinating, administration and general management issues, which include the day-to-day supervision of staff and overseeing work organized by team leaders (who then report to the manager)
Job Purpose: Provides materials, equipment, and supplies by directing, receiving, warehousing, and distribution services; supervising staff.
Job objectives:
• To plan, direct, and coordinate all cargo operations within the organization in line with the operations strategy and objectives
• To ensure optimal revenue generation and collection
• To continuously improve the service delivery level of cargo operations
• To ensure compliance with all operational and safety rules and standards
Duties & Responsibilities:
• Take strategic decisions tailored towards meeting the operational objectives and exceeding service delivery agreement with clients
• Manage cargo facilities, equipment, financial and material resources
• Ensure compliance with rules and regulations of relevant regulatory bodies as regards cargo service delivery
• Manage relationship with all stakeholders and third parties
• Manage human resource and workforce related issues with respect to cargo services
• Analyze and evaluate all the daily transaction reports within cargo to enhance service delivery
• Monitor the daily revenue generation in accordance with set targets
• Bring relevant hands-on experience and best practice process knowledge to all areas of cargo operations
• The efficient utilization of space and mechanical handling equipment, ensuring quality, budgetary targets and environmental objectives are met
• Have a clear understanding of the company's policies and vision and how the warehouse contributes to these
• Coordinate the use of automated and computerized systems where utilized
• Plan future capacity requirements
• Motivate, organize and encourage teamwork within the workforce to ensure productivity targets are met or exceeded
• Produce regular reports and statistics on a daily, weekly and monthly basis
• Visit customers to monitor the quality of service they are receiving
• Maintain standards of health and safety, hygiene and security in the work environment
• Oversee the planned maintenance of vehicles, machinery and equipment
• Comply with aviation and IATA cargo warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
• Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Complete warehouse operational requirements by scheduling and assigning employees; following up on work results
• Maintain warehouse staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Contribute to team effort by accomplishing related results as needed.
Skill Requirements:
• Supervision, Developing Budgets, Safety Management, Developing Standards, Managing Processes, Surveillance Skills, Inventory Control, Reporting Skills, Analyzing Information, Equipment Maintenance, Judgment
• Minimum 10 year experience of demonstrated Cargo Operations handling at Managerial level within Air Cargo business. Knowledge of Air Cargo Operations with International dimension would be an added advantage.
• Possess a strong track record in managing airport cargo terminal services across all areas of warehouse operations
• Experience in driving and implementing best practice air cargo terminal processes, systems and overseeing facility
• Experience in IATA air cargo laws and regulations
• Excellent communication and interpersonal skills
• Excellent analytical, negotiation and Resource Management skills
• Target driven disposition
• Possess sound customer/client management skills
Education:
• Minimum of a good first degree
• Aviation professional qualifications
• Strategic training in Management
• A Professional qualification would be an added advantage
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