Job Title: Structured Power, Device and Support Analyst
Employer: Stanbic IBTC Bank Plc (part of Standard Bank Group)
Sector: Banking and Finance
Job ID: 11870
Location: Lagos, Nigeria
Division: Group IT
Position Category: GEF IT
Employment Type: Full Time – Permanent
Shift: No
Regulatory Approval: Yes
Position Description:
• Assists in managing the design, delivery and support for all ATMs, UPSes & Stabilizers bank wide
• Assists in the implementation and administration of equipment pertaining to ATM support.
• Assists in IT Infrastructure related responsibilities of new branches and branch revamps
Key Performance Measures:
Core Skills:
• Relationship Management
• Problem Solving
• Proficiency in the use data and voice related equipment and software (Cisco)
Generic Skills:
• Strong computer skills
• Strong troubleshooting skills
• Interpersonal skills
• Good written and oral communication
• Results Oriented
• Responsive
• Service Orientation
• Customer focus
• Integrity
• Ability to work under pressure
Key Responsibilities:
• Ensures adherence to defined IT policies
• Liaises with the outsourcing service provider/vendors to ensure that outsourced functions are carried out according to pre-agreed service level agreements
• Ensures smooth rollout of IT Infrastructure related responsibilities in new branches and branch revamps (ie systems, links, inverter, UPS installation and implementation.)
• Ensures effective and proper installation and commissioning/decommissioning of ATMs, inverters, ATM links, etc. with ATM vendors, back-up power suppliers and link providers.
• Identifying operational problems, solving them and/or coordinating the resolutions of problems with ATMs, inverters, new/revamp branches
• Monitor and record performance of the ATMs in terms QoS, transaction volume/traffic congestion, etc
• Conducting surveys/tests prior to introduction of new ATM function on the network.
• Working out solutions to improve the ATM service, networks and power availability
• Eliminating errors and downtime by working with the vendors to ensure the availability of the ATMs, Inverters and ATM links.
• Provide timely reports and feedback to management (formal and documented ATM uptime, transactions and cash volume reports)
• Oversees the installation, maintenance and proper usage of UPSes in the campuses and branches
• Any other duties as may be assigned by Unit Head.
Important Relationships:
End users;
• Provide support for software systems for end users.
• Management of users and work related incidences to ensure minimal operational impact.
• Ensures uptime is achieved by managing vendors and escalating issues before they become problematic
IT Team;
• Maintains primary relationships with ATM Support and Service Availability team to maintain highest levels of uptime
• Communicate, co-ordinate and manage downtime with operations management team
• Maintains relationships with IT team in general to ensure all dependencies are catered for
• Maintains relationships with third party vendors and other project stakeholders as it relates to the job
Required Skills and Qualifications;
• Minimum of first degree or its equivalent in numerate or semi-numerate disciplines such as engineering, computer sciences, statistics, mathematics, accounting, economics, banking, finance, insurance, law and business studies
• Minimum of 2-3 years post qualification experience.
• Professional qualification will be an added advantage; IT professional certification required
Knowledge:
• Strong analytical and problem solving skills
• Excellent customer relationship and ability to manage client expectations
• Proven ability to work under stress in emergencies; flexibility to handle pressure coming from all directions simultaneously
• Strong team-orientated interpersonal skills; ability to effectively interface with a wide variety of people at all levels
• Self-motivated and able to work under little supervision.
• Logic and problem solving skills.
• Good communication skills.
• Ability to interact with users at all levels.
• Service orientated
• Ability to manage time and people
• Strong customer focus and ability to manage user expectations
• Proficiency in the use of data and voice related equipment and software
• IT Security Awareness.
Personal Competencies:
• Team player
• Good communication skills
• Pay attention to details
• Result oriented
• People management skills
Apply to this job (http://www.jobnavy.com/job/21670/structured-power-device-and-support-analyst-job-at-stanbic-ibtc-bank-plc/)