Job Title: SME – Relationship Manager
Employer: Standard Chartered Bank Plc (SCB)
Job ID: 392589
Job Function: Consumer Banking
Location: Nigeria – SCB
City: Port Harcourt
Full/Part Time: Full time
Regular/Temporary: Permanent
Job Description:
• Provide leadership in areas of expertise, particularly in the provision of products and services to customers.
• Directly work with customers to secure new Liability/Asset business relationships through the analysis of needs and provision of SME Liability/Assets services.
• Effectively manage new and existing customer relationships (Minimum 80) through pro-active and consultative approach and detailed understanding of existing customers' business(es)
• Ensure an average of 50 customer calls per week. Ratio of 5:1 for existing and new customers with at least 5 conversions per week.
• Provide feedback to senior management, marketing and product management on customer's needs and the efficiency of marketing tactics.
• Work in close partnership with Business Analyst and Credit Managers to ensure that credit applications for new and existing facilities are correctly prepared in accordance with DOI
Key Roles & Responsibilities:
• Provide leadership in areas of expertise, particularly in the provision of products and services to customers.
• Directly work with customers to secure new Liability/Asset business relationships through the analysis of needs and provision of SME Liability/Assets services.
• Effectively manage new and existing customer relationships (Minimum 80) through pro-active and consultative approach and detailed understanding of existing customers' business(es)
• Ensure an average of 50 customer calls per week. Ratio of 5:1 for existing and new customers with at least 5 conversions per week.
• Provide feedback to senior management, marketing and product management on customer's needs and the efficiency of marketing tactics.
• Work in close partnership with Business Analyst and Credit Managers to ensure that credit applications for new and existing facilities are correctly prepared in accordance with DOI
Qualifications & Skills:
• Minimum of a 2nd Class degree in a relevant course.
• 5-8 years sales experience in a similar role
• Strong sales and relationship management skills
• Good Communication and Interpersonal skills.
• Role holder is expected to have some knowledge and experience in offering a range of products to meet customers' needs but is unlikely to have the full knowledge and experience to offer all Consumer banking products.
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
Apply to this job (http://www.jobnavy.com/job/22299/sme-relationship-manager-job-at-standard-chartered-bank-plc/)