Job Title: Head, Change Services
Job ID: 11940
Location: Lagos, Nigeria
Company: Stanbic IBTC Bank Plc
Parent Company: Standard Bank Group
Sector: Banking and Finance
Division: Group Operations
Position Category: Business Support
Employment Type: Full Time – Permanent
Shift: No
Regulatory Approval: Yes
Position Description
The Head, Change Services will be expected to:
Accountable for providing Project Leadership and coordination for Process Improvement Projects in Stanbic IBTC;
• Provides Strategic Advisory & Internal consulting capability– Input into organisational designs, departmental strategies, Special Ad-hoc Process Assessments.
• To define process landscapes, assist in creation of measures of process performance, graphical and statistical data analysis, process analysis and engineering, process improvement, implementation and control.
• Participates in and drives process Improvement activities for identified improvements.
Key Result Areas:
The incumbent shall be accountability to perform the work that pertains to the following:
Process Framework;
• Establish & own the Process definition framework, defining organisational standards for the creation, documentation, implementation, improvement and maintenance of processes within Stanbic IBTC.
• Ensure the associated Policy and Procedures are produced, communicated and implemented.
• Participate in strategic initiatives and planning.
• Own and drive strategic initiatives within Process Management for Group Service Delivery.
Process Governance;
• Developing a Strategy and Plan for Process Governance.
• Identify and prioritise opportunities for Process Improvement.
• Define the framework for the definition and documentation of processes, including standards, taxonomies etc.
• Implement and maintain a recognised improvement methodology (eg.Six Sigma DMAIC).
• Develop a process modelling and quality assurance capability.
• Conduct specialised projects – Process Assessments, Value Analysis and Activity-Based Analysis.
• Evaluate the processes after implementation and facilitate necessary improvements to ensure the processes remain aligned to the business requirements.
Process Compliance;
• Review & measure process adherence to defined Stanbic IBTC processes.
Process Improvement;
• Assess and monitor the efficiency and effectiveness of processes and refine as necessary.
• Drive cost effectiveness through Process Improvement.
• Use industry best practice for reference when improving and tailoring the organisation's processes.
People Management & Leadership
Provide leadership to the Process team.
• People Management:
-Build relationships with team members.
-Agree Key Result Areas with staff.
-Check and monitor the well-being of staff.
-Keep communication lines open.
-Communicate all appropriate information timeously.
-Hold Performance feedback and reviews regularly.
-Establish a succession plan for the process team.
-Identify and grow talent.
-Actively mentor less experienced staff.
-Customer Satisfaction.
• Build and manage key relationships between the Process Team, broader Operations team and Business Units.
Required Skills and Qualifications:
Qualifications:
• Applicable degree.
• Six Sigma Belt or other recognised process qualification.
Experience:
• More than five years experience in cross-functional process improvement
• Solid understanding of the business of Banking.
• Experience in the Banking industry is preferred.
-Minimum of 15 years experience of which 5 years should be in process improvement and project management.
Required Competencies:
Skills and Competencies:
• Attention to detail and ability to assimilate, appraise and extract information quickly.
• Problem solving skills .
• Strong analytical and conceptual skills.
• Strong interpersonal skills.
• Ability to work well on cross-functional project teams and foster team commitment to tasks.
• Ability to deal with a high degree of ambiguity.
• Strong execution and follow through.
• Initiating action and decisiveness.
• Ability to effectively relate to a diverse staff base.
• Effective networking and ability to use network to assist in overcoming setbacks.
• Persuading and influencing.
• Ability to adapt and respond to change.
• Cope with pressures and setbacks.
• Ability to apply expertise and technology.
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