Job Title: Call Centre Agent
Location: Lagos, Nigeria
Employer: Philly and Mools Group
Responsibilities:
• Receive customers call for bookings or complaints ensuring communication is clear, concise and polite.
• Identify and resolve customer queries.
• Escalate and route customer issues to the relevant process operators.
• Follow through on customer queries ensuring prompt resolution and feedback.
• Enlighten and educate customers on new products and initiatives.
• Adhere to assigned shift slots ensuring availability throughout the shift period
• Participate in team initiatives and activities.
• Attend team meetings and other call center specific initiatives.
• Generate relevant reports for the Control/Call Centre Manager.
• Maintain communication with customers waiting for taxis.
• Log in lost and found items forwarded in the appropriate database.
• Ensure all lost and found items are properly stored for retrieval for enquiring customers
• Advise vehicle operators on traffic conditions, hazards or delays and recommends alternate routes.
• Operate control equipments and ensure that unauthorized persons are not allowed access into the control room.
• Dispatch Mobile Monitoring Officers to taxis as required and where misconduct has been detected.
• Perform any other duties that may be assigned by the Control/Call Centre Manager.
Requirements:
• OND or its equivalent in any discipline.
• A minimum of two (2) years cognate experience.
Apply to this job (http://www.jobnavy.com/job/22513/call-centre-agent-job-at-philly-and-mools-group/)