Job Title: IT Support
Location: Warri (Nigeria)
Employer: Neconde Energy Limited
Business Unit: NECONDE
Department: Operations
Job Purpose: – This role will monitor and maintain the computer systems and networks of the Neconde Warri Office. – Other duties include installing and configuring computer systems, diagnose hardware/software faults and solve technical and applications problems. – This role will be mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.
Key Result Areas:
Main Activities and Responsibilities:
Technical Support;
• installing and configuring computer hardware operating systems and applications;
• monitoring and maintaining computer systems and networks;
• talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;
• troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• replacing parts as required;
• providing support, including procedural documentation and relevant reports;
• following diagrams and written instructions to repair a fault or set up a system;
• supporting the roll-out of new applications;
• setting up new users' accounts and profiles and dealing with password issues;
• responding within agreed time limits to call-outs;
• working continuously on a task until completion (or referral to third parties, if appropriate);
• rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;
• testing and evaluating new technology;
• conducting electrical safety checks on computer equipment
Key Competencies:
Competencies:
• Experience in LANS, WANS, WIFI networks and private circuits
• Strong understanding of Ethernet, TCP/IP routing, Network packet analysis tools use and configuration.
• Solid experience in problem analysis and resolution of software problems.
Proven ability to function in a self-directed environment.
• Demonstrate high standards of professional behaviour when dealing with suppliers and staff members.
• Ability to investigate issues and requirements and identify and prioritise appropriate solutions
Required Education and Experience:
• Minimum B.Sc. from a reputable university.
• Minimum of 3 years' experience IT Support, Network engineering
• Cisco certified network professionals , Microsoft Certified Technology Specialist
Organizational Context and Distinguishing Criteria: – Reports To (Title): IT Administrator
Closing Date: 2013-08-30
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