Job Title: Customer Relations Officer (contract)
Location: Lagos, Nigeria
Recruiter: CardinalStone Partners Limited
Job Specification:
• Processes account opening forms for clients and initiates clients' web access for online brokerage
• Prepares new CSCS customer accounts for the stockbrokers to process
• Handles customer enquiries using standard procedures and refers calls/clients to the relevant asset management unit when required
• Conducts daily upload of trades, settlement of trades and reconciliation of failed/cancelled trades
• Generates contract notesand sends monthly cash account and CSCS statement of account to Clients
• Interfaces with Stockbroking unit on new accounts opened for certificates lodgment and/or trading
• Sends certificates for verification and certificate dematerialization
Qualifications:
• Minimum Second Class Upper or HND Upper Credit
• Must have been posted to Lagos State for NYSC (Batch B)
• Prior customer service or banking operations experience is a plus
General Competencies:
The candidate must demonstrate the following skills:
• Excellent command of the English language
• Effective and efficient at problem solving
• Attentive to detail and highly organized
• Great communication skills (oral and listening)
• Working knowledge of Microsoft Outlook, Word, and Excel
Please note: You are required to include a cover letter as the first page of your CV
Apply to this job (http://www.jobnavy.com/job/22752/customer-relations-officer-job-at-cardinalstone-partners-limited/)