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Ericsson is a multinational company with businesses in mobile and fixed networks, multimedia solutions and telecom services. Ericson is currently recruiting for the following position(s) in Africa
Job Title: Support Engineer - Experienced
Job Number: 00030976
Primary Location: Accra, Ghana
Other Locations: Lagos, Nigeria; Dakar, Senegal; Kampala, Uganda; Nairobi, Kenya
Descriptions & Purpose:
• RSSA Regional Support Center has the mission to provide higher competence support services in the region.
• It will have the mandate to lift up customer's confidence and dependability in Ericsson technical support organization, by creating an outstanding business value.
• Ericsson is looking for senior and experienced engineers, with a right Customer Support mindset, proactive approach and right competence to troubleshoot and solve technically complex and network issues.
Main Responsibilities:
- Project support during implementation.
- End of Support product CSR handling
- Handle Hot and critical issues.
- Perform RCA of Emergencies that occur in RSSA customers.
- Network Audits.
- Reduce Long Duration Emergencies.
- Work as a good team member in a group of highly competent and skilled engineers.
- Team player.
- Proactive approach.
- Assumes work responsibility by being flexible.
Qualifications & Experience:
• Hands on experience with various products in the Revenue Management Domain.
• At least 5-6 years experience, with in-depth troubleshooting skills on one or more charging system platforms.
• At least 5-6 years of experience in a customer support environment.
• Ability to independently deal with complicated technical issues and problems.
• Advanced troubleshooting skills on the TSP platform and firm grasp on various charging protocols like Diameter, SCAP, SRAP, UCIP, VCIP, INAP, CAPv3, Capv2, CS1+, MAP
General Skills:
• An SME who is able to interact with the CNS organization to understand and clarify customer issues and work with PLM organization for advanced troubleshooting and trouble reports.
• Experience on Customer Support Tools like SMS, KCS, MHWeb.
• Excellent Communication skills required (Both written and oral).
• Understand Ericsson's customer support processes, knowledge of Ericsson structure.
• Highly motivated and good team player.
• Must have consultative skills, share knowledge.
• Motivated to mentor and coach team members.
• Ability to work under strong pressure related to scale of business impact.
• Ability to develop and give effective presentations within own unit.
ONLY selected candidates will be interviewed.
How to Apply:
• Visit this link: https://tas-ericsson.taleo.net/careersection/2/moresearch.ftl
• Use the 'Job Number' quoted above to search for the position.
• Click on the job title for more information and application link.
Deadline: 11-July-11.
This is an addition open position at Ericsson with the similar requirements as the first post but different Job Number. Use the details.
Job Title: Support Engineer - Experienced
Job Number: 00030974
Primary Location: Accra, Ghana
Other Locations: Lagos, Nigeria; Dakar, Senegal; Kampala, Uganda; Nairobi, Kenya
How to Apply:
• Visit this link: https://tas-ericsson.taleo.net/careersection/2/moresearch.ftl
• Use the 'Job Number' quoted above to search for the position.
• Click on the job title for more information and application link.
Deadline: 11-July-2011.