Job Title: Customer Care Officer
Location: Abuja, Nigeria
Employer: Swaptech Nigeria Limited
Swaptech Nigeria Limited is an equal opportunity employer of labour. Our staff are highly motivated and focused individuals who work hard to maintain our high business standards.
Job Purpose: Serves customers by providing product and service information; resolving product and service problems.
Job Duties:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
Education: Minimum OND
Mandatory Skills:
• An in-depth understanding and experience of the operations of a Customer Care Division
• A minimum of two years relevant work experience in the customer care area
• Excellent communication & interpersonal skills – both verbal & written which will enable you to deal with external and internal parties in a professional manner, developing solutions and communicating these across the organisation as efficiently as possible
• Make recommendations in relation to resolutions of customer issues.
General Requirements:
• Possesses self-management skills and the motivation
• Handle routine work with limited supervision
• Can demonstrate customer service orientation
• Demonstrates Leadership potential
• A positive attitude towards their work
• Willingness to work as part of a team
• An ability to build and maintain good networks internally and externally
Join us today to begin a great and rewarding career.
Apply to this job (http://www.jobnavy.com/job/22848/customer-care-officer-job-at-swaptech-nigeria-limited/)