Job Position: Customer Service Representative
Location: Lagos, Nigeria
Employer: TPC Nigeria
Key Performance Indicators:
• The areas below will form the basis of measurements of success in this role
• Customer satisfaction.
• Cost effectiveness/productivity.
• Sales revenue target.
• Efficiency and Effectiveness of processes.
• Continuous improvement/best practice.
Job Description:
• Customer Service Representative (CSR) plays a key role in delivering on the customer service expectations for our clients, prospects and vendors. In conjunction with the rest of the team, the CSR ensures the customer experience is exceptional throughout the entire business center.
• The CSR becomes a critical player in delivering the highest standard of service. Ultimately, the actions and service provided by the CSR are the catalyst for providing customers with a reason to come to YES and the reasons to stay with YES.
• The CSR acts as the first point of contact for all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression.
Remuneration: NGN 25,000 – 30,000
Apply to this job (http://www.jobnavy.com/job/22891/customer-service-representative-job-at-tpc-nigeria/)