Job Title: Regional Service Engineer
Location: HPZ – Kano
Employer: PZ Cussons
The Role:
The successful candidate will be required to:
• Achieve Service Delivery Metrics of First Time Fix (FTF), Call Turn Around (CTR), Customer and Dealer Satisfaction percentiles.
• Provision of world class customer service to customers and delivery of the region's KPIs.
• Effective management of Authorized Service Providers in assigned region.
• Service Cost management for the region.
• Preparation of monthly Service report for the Region which is to be submitted on the first Tuesday of every new month of the business.
• Minimize, confirm and recommend non-repairable warranty products for replacement authorization bi-weekly.
• Weekly preparation of report capturing the top 10 critical product quality issues and their resolutions.
• Daily preparation of Call Invoice Recording (CIR) for all Closed Calls.
• Monthly audit & reporting of Tools and Equipment inventory and revalidation exercise.
• Monthly disposal of Obsolete / Scrap spare parts after revalidation.
• Responsible for team's development in the region.
The Person:
The Right candidate must:
• Minimum of HND / B.Sc. in Mechanical / Electrical Engineering with bias in Refrigeration and Air-conditioning or Electrical Electronics.
• Membership of related professional bodies would be an added advantage.
• Sound knowledge of computer literacy with emphasis on Microsoft outlook, Excel, Word, PowerPoint, Customer Relationship Management (CRM) solution, etc.
• People management & Leadership skills.
• Excellent Planning & Organizing skills with good time management orientation.
• Sound communication skills with strong report writing back ground.
• Excellent customer service skills with ability to manage difficult customers.
• Must enjoy traveling and possess good driving skills.
Closing date: 04 Sep 2013
Apply to this job (http://www.jobnavy.com/job/23020/regional-service-engineer-kano-job-at-pz-cussons-nigeria/)