Job Title: Junior Call Center Agent
Location: Lagos, Nigeria
Employer: Kiote Services Limited
Responsibilities:
• Receive inquiry calls from customers
• Identify customer issues and provide possible solutions
• Record client information
• Give step by step instruction to customers
Requirements:
• Strong use of English language in both verbal and written.
• Must have strong computer skills including Microsoft Office
• Must be analytical and keen to details.
• Ability to talk while encoding data on the computer.
• Must be patient and courteous
• Able to professionally take constructive criticism
• Demonstrates good conflict resolution skills
• Works well in a high volume, fast paced environment
• Able to work effectively without supervision
• Able to sit for up to eight hours.
How to Apply:
Interested and qualified candidates should send their CVs and applications in MS-WORD format.
Deadline: 26.08.2013
Note: Short-listed candidates will be contacted with further information on assessment.
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